Terms & Policies

 

Return POLICIES:

Ultimately, we want you to be thrilled with your Jes B Jewelry purchase on all levels. If you wish to return your piece or if there is anything at all that we can do to help you be more pleased with your purchase, simply call or send us a message within 30 days of your purchase and we will be more than happy to find a solution right away!

CANCELLATION POLICY:

Please contact us as soon as you know you need to cancel your order. 

shipping information:

Jes B Jewelry ships worldwide from Minneapolis, MN. Once your order has been shipped, you will receive a notification message with your tracking information. 

Below are the default shipping details. Shipping upgrades are available upon request. Please connect with us in regards to when you will need your order to get an expedited shipping quote.  

{USA SHIPMENTS}

All domestic USA orders are shipped via USPS FIRST CLASS mail with Tracking for 3-5 day delivery. Rates are $5.00 for the first piece and $0.50 per additional piece ordered.

{INTERNATIONAL SHIPMENTS}

All international orders are shipped via USPS FIRST CLASS INTERNATIONAL mail with Tracking*. Delivery is typically within 6 - 12 working days**. 

Rates are $25.00 for the first piece and $0.50 per additional piece ordered.

Any customs, duties, taxes or fees that may be incurred upon International parcels are the responsibility of the customer. 

*Tracking is available for most international destinations. A few regions will only show departure from the USA and a customs import scan.

** Occasionally, international packages are held at customs and delayed, and delivery will exceed the normal 6-12 day expected time frame. Please anticipate this possibility when placing your order.

Repairs:

Please connect with us right away if your Jes b jewelry piece brakes and we will be happy to connect with you about getting it fixed right a way. Most pieces will have a $5 fix it fee + the cost of any additional materials. we will give you a quote once we have the details of the piece. 

Payments:

feel free to reach out if you would prefer to make payment arrangements other than the options on our checkout page.